At Chadar.store, customer satisfaction is our priority. If you are not fully satisfied with your handmade woolen shawl, we are here to help. Please read our return policy below.
1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- A return request must be made within 7 working days of receiving the item.
- Proof of purchase (such as an order confirmation or receipt) must be provided.
2. Non-Returnable Items
We do not accept returns for:
- Custom-made or personalized shawls.
- Items that have been used, worn, washed, or altered.
- Items purchased on sale or marked as “final sale.”
3. Return Process
To initiate a return:
- Contact Us: Email us at [Insert Email] within [Insert Days] days of receiving your order to request a return. Please include your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will provide instructions on how to return the item.
- Return Shipping: You are responsible for the cost of return shipping unless the item was defective or incorrect. Shipping costs are non-refundable.
4. Condition of Returned Items
All returned items must be in their original condition. If the item is returned damaged or in a condition different from how it was shipped, we reserve the right to refuse the return or offer only a partial refund.
5. Refunds
Once we receive and inspect the returned item:
- Approved Returns: If the item is in its original condition, we will process a refund to the original payment method within 7 working days.
- Partial Refunds: If the item shows signs of use or damage, a partial refund may be issued based on the condition of the item.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at Chaadarstore@gmail.com to arrange an exchange.
7. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- Check your bank account or credit card statement.
- Contact your bank or credit card provider, as processing times may vary.
- If you still have not received your refund, please contact us at Chaadarstore@gmail.com
